Term & Condition

Terms & Conditions

FARM FRESH MANGOES (www.mangoes.com.pk) is a website operated by farmers and selling farm produce, primarily fruits, which you are aware, are perishable products. You understand that these fruits cannot be stored beyond a certain time limit. Hence any return is bound to kill the quality of the product. Hence, as a policy, we do not accept returns, for all products. Exception here are cases where you receive damaged, pressed, squeezed or crushed consignments. In such cases, you may return the consignment, provided you give us a call or send us and email when such consignments reach you.

Cancellation Policy:

You are aware that once you place an order, we harvest the fruits to process your orders. You are aware that fruits once harvested, cannot be put back on to the trees. Hence, as a policy, orders once placed and paid for will not be cancelled. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough and operationally we are in a position to do so.

Replacement Policy:

We, as a farmer body, are committed to give you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Mangoes are delicate fruits and they may likely get impacted by unruly weather. Hence, at time mangoes may go bad from inside or outside. It will be unfortunate if you receive such mangoes, but you need to understand that we will remain committed to you. Please be assured that we do not pack bad mangoes while we are shipping to you.

We Will Offer You Replacement In Two Cases.

Damaged Fruits: Though in rare cases, but at times, the courier travel may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 6 hours of receiving such consignments.

Bad or Rotten Fruits:

Though in rare cases, but at times, fruits that look perfectly good from outside, may be bad or rotten from inside. You understand that this is nature and not a manmade product and we cannot, in spite of all efforts, say for sure what is inside the fruit. If you encounter such fruits, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 6 hours of receiving such consignments. To simplify this further, this means that when you encounter such fruits, which could be two or three days after receiving the parcel from courier, inform us within the time limit.

To make this even clearer, assume that you got the parcel three days ago and the mangoes were not yet ripe, today they ripen, and you cut them, and you find them bad, inform us with pictures within the time limit. If the whole consignment turns out bad, we replace it. For handful mangoes, we will send you discount codes of the value of the bad mangoes, which you can use on your next order.